Your system does not fit how you actually work.
Operations rebuilt to fit how you actually work.
- Process modeling & mapping
- Custom modules & dashboards
- Integrations & safe migration
What you walk away with
Built to fit the way the work already runs, and yours to hand to any builder, including one that is not us.
A map of the whole thing
A clear map of how your operation actually runs, valuable on its own, because most owners have never seen the whole thing in one picture.
Only the parts you use
Only the modules you need (orders, stock, staff, money), with nothing you are paying for and ignoring.
The questions you actually ask
Dashboards that answer the questions you actually ask: what is low on stock, what is owed, what sold this week.
The tools you already have
Your existing tools connected in, so WhatsApp, the till, and the spreadsheet feed one source of truth instead of fighting.
Moving without breaking
A safe migration: real data moved in stages, checked at each step, with the old system kept as a safety net until you trust the new one.
What we have written about systems
Free, ungated, and written to be useful whether or not you ever get in touch. No email required.
- Nothing breaks at two branches. Everything breaks at four.The second branch is easy and teaches you the wrong lesson. What carried you through two was you walking between them, and there is no four-branch version of that. The arithmetic underneath is old, and it is not about your staff.Read 8 min
- Paper Is Not Free. You Just Pay For It Somewhere Else.A notebook costs nothing to buy. It charges you anyway: in people who asked about your work and never heard back, customers who never came back, and guesses you make because nobody wrote anything down. Here are the sums. Do them on your own business.Read 8 min
- ERP quotes aren’t comparable. That’s the business model.Three quotes, three different shapes, no way to line them up. That is not sloppiness and it is not bad luck. It is what a market does when buyers cannot judge quality before they buy, and it has been described in economics since 1970.Read 9 min
- The e-invoice software costs ₹18,000. The month you cross costs a great deal more.Compliance gets budgeted as a software purchase because software is the part with a price on it. The licence is the smallest line in the first year, and the threshold is not one you are approaching - it is one you may have crossed in any financial year since 2017-18.Read 8 min
- Your team isn’t slow. Your spreadsheets are.Every owner can tell you what the software quote costs. Almost none can tell you what the current way of working costs, because nobody ever sends an invoice for it. Here is the arithmetic. Do it on your own business.Read 9 min
- What an ERP Actually Is (Without the Jargon)Strip away the three-letter word and an ERP is simple: one shared place where your whole business agrees on the same numbers.Read 4 min
- Off-the-Shelf vs Built-to-Fit: Why Bloated Software Slows You DownA big software suite promises everything and charges for it. Most of what you pay for, you never touch, and the parts you need bend you out of shape.Read 4 min
- Connecting the Tools You Already Use: Integration in Plain EnglishYou probably do not need new tools. You need the ones you have to stop living on separate islands and start talking to each other.Read 4 min
Half my business runs on spreadsheets and memory. When the person who knows the system is off, things break. The big software suites cost a fortune, do a thousand things I do not need, and still do not fit how we work.
Growing businesses hit a wall. The spreadsheets that worked at ten orders a day fall apart at a hundred. So you look at the famous off-the-shelf suites and find the opposite problem: vast, expensive, built for a company ten times your size, and they force your team to work the software's way instead of their own.
You end up paying for two hundred features to use twelve, while your staff quietly keep their old spreadsheet on the side because the new system is too painful.
What "ERP" even means
ERP stands for enterprise resource planning, a mouthful that hides a simple idea: one connected system that runs the boring, essential parts of your business. Orders, stock, staff, suppliers, money in and money out. It is the single place that ties them together so the left hand knows what the right hand is doing.
What stops people is not the price
We went and read what owners actually write about business software rather than what software companies write about owners. The thing they name most is not the money, and it is not their staff. It is being left alone with it after they have paid.
36.8% against 5.3%
Indian small business owners rate setting up digital tools as the hardest thing they face. Harder than finding customers, entering new markets, hiring, keeping customers, or raising money, all of which sit between 5.3% and 8.0%.
45%
The top reason small businesses do not buy software is fear of disruption or a steep learning curve during the rollout. Worry about the return came second at 41%. Price was not the top answer.
89%
Of the buyers who regret what they bought, nearly nine in ten had a disrupted rollout. Regret follows the installation far more than it follows the product.
25 of 100
A quarter of the reviews we read for one widely used restaurant system named the same thing: the seller was responsive until the money cleared, then unreachable. It was the largest single complaint, and it was the largest in every group of reviews we read.
We read and counted 100 published reviews of one restaurant system, plus about 137 more low-rated reviews of nine business systems on Indian and international review sites, on 28 August 2026. These are people who already bought, writing in a box that asks them for complaints.
0 of 137
Not one of the low-rated reviews we read blamed staff for refusing to use the system. People wrote about the software being hard and the seller being absent. The industry says the real risk is getting your team to adopt it. We could not find an owner who said that.
Our count over 72 low-rated reviews of nine business systems and about 65 more on Indian review sites, read 28 August 2026. An absence in reviews is weaker evidence than a presence, and we could not reach Reddit, Quora or MouthShut, where owners speak most freely.
97.3%
Almost no Indian small business owner knows of any government scheme that would help them do this safely. The report’s own reading is that owners therefore treat going digital as a personal risk rather than a supported step.
India SME Forum, 7,835 businesses, 2025. Same sampling caveat as above.
How it works
We do not sell you a giant suite. We map how your business actually runs, then build only the pieces you need and wire them into the tools your team already uses every day.
We start by drawing your operation as it really is: the path an order takes from customer asks to money in the bank, including the messy human steps. Then we build the modules that path needs, connect them to your existing tools, and move your old data across in stages, so you are never staring at an empty screen wondering where everything went.
What we could actually check
Every number here names the study it came from, how many businesses were in it, and the year. Where we could not find a number worth printing, we say so further down instead of rounding one up.
64.7%
In eleven supermarkets, almost two thirds of stock records did not match what was actually on the shelf.
11%
After that grocer counted its stock and corrected the records, store sales rose about 11% over the following two months. The lift came almost entirely from items the system believed were in stock and were not.
384 hours
The average small business in this survey spent 384 hours a year on GST paperwork. That is eight working weeks. About 129 of those hours were the owner’s own time.
1.45% against 0.02%
That paperwork costs the smallest firms 1.45% of everything they sell. For the largest firms it costs 0.02%. The same rule, seventy times the weight.
Same Madras School of Economics paper, 247 firms, 2019-20, published August 2022.
52 to 60%
Cash was still 52 to 60% of what Indian households spent in early 2024. A system wired only to cards and UPI cannot see about half of what your customers hand over, and somebody keys that half in by hand.
87%
Nearly nine in ten business spreadsheets are used by somebody other than the person who built them. Only about one in eight people kept a note of what the earlier versions were called, so when one breaks there is nothing to go back to.
200,000 a fortnight
This is the quiet way it goes wrong. One health service went live on a payroll system with known faults, planning to handle them by hand afterwards. Three years later that plan was 2,500 changes, 130 written-down workarounds and over 200,000 manual steps every fortnight. The temporary way round had become the way the work was done.
Proof
Nobody has ever approved their own count, and the schema is why.Counting the money and signing off the count are two jobs, and the system will not let one person do both. What that separation caught, and what it has not caught yet.0 of 159self-approved closes10 and 3counters and approvers38 waitingcloses not yet reviewedRead the study ↗Before you decide
Whether or not you ever talk to us, these are worth knowing.
- 01Count the spreadsheets running alongside the system you already pay for. Each one is a job the system was supposed to do and does not.
- 02The suite that does everything usually charges you for forty features to use twelve, and asks you to change how you work to suit the other twenty-eight.
- 03Before replacing anything, find out which THREE jobs actually run the business. A system that nails three beats one that gestures at forty.
Is this you?
This is for you if
- +Owners who have outgrown spreadsheets and feel the business wobble when a key person is away.
- +Businesses quoted a fortune for a big-name suite that does not fit and bolts on costs forever.
- +Teams running on five disconnected tools who waste hours copying the same numbers between them.
Honestly, not if
- ×Anyone who wants every feature under the sun just in case. That is the bloated suite you are trying to escape.
- ×A business still small enough that a tidy spreadsheet genuinely does the job. We will say so, and save you the money.
Before you believe any of this
We asked what goes wrong, so what came back was things going wrong. Here is the strongest evidence we found pointing the other way, including the part where the famous failure numbers turn out not to mean what everybody quotes them as meaning.
a forecast, not a count
The famous line is that more than 70% of ERP projects fail. What was actually said is that by 2027, more than 70% of recent projects will fail to FULLY MEET their original business case, and as many as 25% will fail badly. A rollout that delivered nine tenths of what it promised sits inside that 70%.
once, and zero
The consultancy reports most often cited for an ERP failure rate do not contain one. Searching the full text of the 2024 and 2026 editions, the word “fail” and its variants appear exactly once in each, both in passing prose, and the number 68 appears zero times in either.
We downloaded both PDFs and ran the counts ourselves on 28 August 2026, over the Panorama Consulting Group ERP reports for 2024 and 2026. We did not check the 2025 edition against the same test.
about three in four
What those reports do say is that roughly three quarters of projects came in on budget and roughly three quarters on schedule, at a median of nine months. The firm publishing that sells ERP audits and project rescue, so it is a source arguing against its own interest, which is the most credible kind.
10%, third place
Asked what most holds their business back, Indian small and mid-size owners put technology third, at 10%. Getting credit came first at 22% and competition second at 18%. If this page told you your systems are your biggest problem, nine owners in ten would disagree.
1.79% of cells
The typical spreadsheet is mostly right. When 270,722 formula cells in 50 real company workbooks were audited by hand, 1.79% carried an error on the widest definition and 0.87% on the strictest, and nearly half the workbooks were under 2%.
Powell, Baker and Lawson, Dartmouth College, errors in operational spreadsheets, Journal of Organizational and End User Computing, 2009. The same study is the source of the widely quoted claim that 94% of spreadsheets contain an error, and its authors are explicit that the popular 5.2% figure rested on 43 spreadsheets, some studied informally.
4.0 and 4.6 out of 5
A spreadsheet running beside a system is not proof the system failed. In the two companies where every single person interviewed kept a spreadsheet alongside the official system, satisfaction with that system was still rated 4.0 and 4.6 out of 5.
4.6 out of 5
On the same review pages whose angriest posts we counted above, the majority verdict is good. The restaurant system closest to an Indian buyer sits at 4.6 out of 5 across 37 reviews, with one single one-star review among them.
Our reading of every published Capterra review of that product on 28 August 2026. We went looking for complaints, which is exactly why this line is here.
And the things we looked for and could not find
These are questions we would have to answer inside your business, because nobody has answered them in general. It is most of what the first call is for.
- How many hours a business loses re-typing the same number from one place into another. The figures in circulation come from a survey paid for by a company selling data-entry software, and none of them are about India. We would rather count it in your business than quote theirs.
- What a rollout costs a mid-size Indian business in rupees. Every dataset we found is drawn from firms three to ten times larger, in countries where consulting costs several times more. We can quote you. We cannot cite you an industry figure, because there is not an honest one.
- Whether any of this is different for a business your size. The well-documented disasters are all very large organisations, and every survey we found has a median firm many times bigger than yours. The mechanisms look like they should scale down. That is a reasonable guess, not a finding, and we are not going to dress it up as one.
- What owners think before they buy. Every count on this page is of people who had already bought and then wrote a review. Review sites record regret, not hesitation. The owner still on spreadsheets, who is the person this page is written for, is missing from every source we could reach.
- What actually happens when the person who knows the spreadsheet leaves. We could find no study at all. The closest honest evidence is above: most spreadsheets are shared, and almost nobody keeps old versions.
- How long month-end takes for a business this size in India. Every number we found traced back to a software company quoting another software company.
Where these numbers came from
Every figure on this page, with what it is and where it is from. If a number is illustrative rather than measured, it says so here and it says so in the text.
- 36.8% against 5.3%Indian small business owners rate setting up digital tools as the hardest thing they face. Harder than finding customers, entering new markets, hiring, keeping customers, or raising money, all of which sit between 5.3% and 8.0%.India SME Forum, breaking barriers building futures, 7,835 businesses across 28 states and union territories, 2025. The report says of itself that its sampling was voluntary and through its own network, so it is indicative rather than representative, and we found two different figures for the same age split inside it.From a named study
- 45%The top reason small businesses do not buy software is fear of disruption or a steep learning curve during the rollout. Worry about the return came second at 41%. Price was not the top answer.Capterra small and mid-size business software buying trends, 504 respondents at US firms of 2 to 999 people, surveyed August to October 2022, published 2023. Capterra is a software review marketplace paid by vendors, so it has an interest in businesses buying more software, not less.From a named study
- 89%Of the buyers who regret what they bought, nearly nine in ten had a disrupted rollout. Regret follows the installation far more than it follows the product.Capterra software buying trends, more than 3,300 buyers worldwide, published 7 October 2025. The full method sits behind a form we did not fill in, so the countries, dates and company sizes are not public, and this is a figure about people who already regret rather than about buyers generally.From a named study
- 25 of 100A quarter of the reviews we read for one widely used restaurant system named the same thing: the seller was responsive until the money cleared, then unreachable. It was the largest single complaint, and it was the largest in every group of reviews we read.We read and counted 100 published reviews of one restaurant system, plus about 137 more low-rated reviews of nine business systems on Indian and international review sites, on 28 August 2026. These are people who already bought, writing in a box that asks them for complaints.We counted it
- 0 of 137Not one of the low-rated reviews we read blamed staff for refusing to use the system. People wrote about the software being hard and the seller being absent. The industry says the real risk is getting your team to adopt it. We could not find an owner who said that.Our count over 72 low-rated reviews of nine business systems and about 65 more on Indian review sites, read 28 August 2026. An absence in reviews is weaker evidence than a presence, and we could not reach Reddit, Quora or MouthShut, where owners speak most freely.We counted it
- 97.3%Almost no Indian small business owner knows of any government scheme that would help them do this safely. The report’s own reading is that owners therefore treat going digital as a personal risk rather than a supported step.India SME Forum, 7,835 businesses, 2025. Same sampling caveat as above.From a named study
- 64.7%In eleven supermarkets, almost two thirds of stock records did not match what was actually on the shelf.Rekik, Oliva, Syntetos and Glock, inventory record inaccuracy in grocery retailing, 139,828 item-level observations across about 24,000 products in 11 stores of a large European grocer, 2025 preprint, not yet through peer review.From a named study
- 11%After that grocer counted its stock and corrected the records, store sales rose about 11% over the following two months. The lift came almost entirely from items the system believed were in stock and were not.Same study, Rekik and others, 2025. A European supermarket, not an Indian business, and the strongest money-attached figure the research found.From a named study
- 384 hoursThe average small business in this survey spent 384 hours a year on GST paperwork. That is eight working weeks. About 129 of those hours were the owner’s own time.Vishnuhadevi and Hima Bindu, compliance costs of GST for small business, Madras School of Economics working paper 229, 247 firms in Tamil Nadu, financial year 2019-20, published August 2022. The owner figure is from table 2, 62 respondents.From a named study
- 1.45% against 0.02%That paperwork costs the smallest firms 1.45% of everything they sell. For the largest firms it costs 0.02%. The same rule, seventy times the weight.Same Madras School of Economics paper, 247 firms, 2019-20, published August 2022.From a named study
- 52 to 60%Cash was still 52 to 60% of what Indian households spent in early 2024. A system wired only to cards and UPI cannot see about half of what your customers hand over, and somebody keys that half in by hand.Reserve Bank of India monthly bulletin, October 2024, cash usage indicator for India, quarter to March 2024, as reported by Data For India. We read the summary, not the bulletin itself.From a named study
- 87%Nearly nine in ten business spreadsheets are used by somebody other than the person who built them. Only about one in eight people kept a note of what the earlier versions were called, so when one breaks there is nothing to go back to.Baker, Foster-Johnson, Lawson and Powell, a survey of spreadsheet users, Tuck School of Business at Dartmouth, 846 respondents, 2006. Their table reports 13% with no other users; the 87% is our subtraction, not their printed figure.From a named study
- 200,000 a fortnightThis is the quiet way it goes wrong. One health service went live on a payroll system with known faults, planning to handle them by hand afterwards. Three years later that plan was 2,500 changes, 130 written-down workarounds and over 200,000 manual steps every fortnight. The temporary way round had become the way the work was done.Queensland Health payroll system commission of inquiry, final report, Commissioner Richard Chesterman, 31 July 2013. A judicial inquiry with no commercial interest. A public health service, far larger than any business this page is written for.From a named study
- a forecast, not a countThe famous line is that more than 70% of ERP projects fail. What was actually said is that by 2027, more than 70% of recent projects will fail to FULLY MEET their original business case, and as many as 25% will fail badly. A rollout that delivered nine tenths of what it promised sits inside that 70%.Dixie John, senior director of ERP strategy at Gartner, speaking at a Gartner symposium, reported by The Register, 13 November 2025. Gartner’s own page returned an access error to us, so the study behind it could not be read.From a named study
- once, and zeroThe consultancy reports most often cited for an ERP failure rate do not contain one. Searching the full text of the 2024 and 2026 editions, the word “fail” and its variants appear exactly once in each, both in passing prose, and the number 68 appears zero times in either.We downloaded both PDFs and ran the counts ourselves on 28 August 2026, over the Panorama Consulting Group ERP reports for 2024 and 2026. We did not check the 2025 edition against the same test.We counted it
- about three in fourWhat those reports do say is that roughly three quarters of projects came in on budget and roughly three quarters on schedule, at a median of nine months. The firm publishing that sells ERP audits and project rescue, so it is a source arguing against its own interest, which is the most credible kind.Panorama Consulting Group ERP report 2026, 170 respondents, collected January 2025 to January 2026. Their median respondent turns over about $200 million with about 750 staff, several times larger than the businesses this page is written for, so it is weak evidence about you specifically.From a named study
- 10%, third placeAsked what most holds their business back, Indian small and mid-size owners put technology third, at 10%. Getting credit came first at 22% and competition second at 18%. If this page told you your systems are your biggest problem, nine owners in ten would disagree.SIDBI, understanding the Indian MSME sector, research partner Crisil, 2,097 businesses across 19 sectors, published May 2025.From a named study
- 1.79% of cellsThe typical spreadsheet is mostly right. When 270,722 formula cells in 50 real company workbooks were audited by hand, 1.79% carried an error on the widest definition and 0.87% on the strictest, and nearly half the workbooks were under 2%.Powell, Baker and Lawson, Dartmouth College, errors in operational spreadsheets, Journal of Organizational and End User Computing, 2009. The same study is the source of the widely quoted claim that 94% of spreadsheets contain an error, and its authors are explicit that the popular 5.2% figure rested on 43 spreadsheets, some studied informally.From a named study
- 4.0 and 4.6 out of 5A spreadsheet running beside a system is not proof the system failed. In the two companies where every single person interviewed kept a spreadsheet alongside the official system, satisfaction with that system was still rated 4.0 and 4.6 out of 5.Rakovic, Tran and Vukovic, shadow IT and ERP, 28 people across six manufacturers in Germany and Serbia, Journal for East European Management Studies, 2020. Six companies is not a rate, and the authors disclose that they also consult on the software in question.From a named study
- 4.6 out of 5On the same review pages whose angriest posts we counted above, the majority verdict is good. The restaurant system closest to an Indian buyer sits at 4.6 out of 5 across 37 reviews, with one single one-star review among them.Our reading of every published Capterra review of that product on 28 August 2026. We went looking for complaints, which is exactly why this line is here.We counted it
What this actually is
- What you get
- The few modules your business actually runs on, built to fit your process and wired into the tools you already use.
- Week one
- We map how the work really flows, including the parts that happen in WhatsApp and on paper, because those are the parts the last system ignored.
- At the end
- One account of what happened, that your team uses because it matches what they do, rather than one they work around.
- Price
- It starts with a free diagnostic call. The first fix is then priced on the outcome it delivers, not the hours it takes. After that, a monthly retainer: the next fix, then the next.
Ready to talk
Thirty minutes, free. Bring the spreadsheet you cannot get rid of.